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Our customers recommend it4.6/5 on 229 reviews
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Reviews - Brit Hotel Le Royal

100% genuine reviews
Satisfaction
Index
91 %
From John B., the 23/07/2026
couple - 60-69 years - Date of stay : 21/07/2026

Parking was convenient and affordable

80 %
the 22/07/2026
Family - 10-19 years - Date of stay : 21/07/2026

Good, but parking was stressful

60 %
the 22/07/2026
Group - 50-59 years - Date of stay : 21/07/2026

Good value for the money.

80 %
the 21/07/2026
Family - 40-49 years - Date of stay : 20/07/2026

Overall, the hotel was clean and the staff were friendly, but we had two disappointing issues.

First, we booked two rooms: one with a double bed and one with two single beds. On arrival, both rooms had double beds, which was not what we had reserved. This caused unnecessary inconvenience.

Second, we specifically searched for hotels using the "hotel with restaurant" filter, and this hotel appeared in the results. However, the restaurant was closed and not operating. While the restaurant physically exists, advertising the hotel under this filter is misleading if guests cannot actually use it.

I hope the hotel updates its room allocation process and ensures its advertised facilities accurately reflect what is available to guests.

100 %
the 21/07/2026
Family - 40-49 years - Date of stay : 20/07/2026

Superb welcome
Fantastic family apartment huge
Great location
Would highly recommend

100 %
the 19/07/2026
couple - 50-59 years - Date of stay : 18/07/2026

Great felt very welcome and comfortable

100 %
From Elliot D., the 17/07/2026
couple - 50-59 years - Date of stay : 16/07/2026

Good location with helpful staff, will stay here if in Troyes again

100 %
From Ivana, the 11/07/2026
Alone - 40-49 years - Date of stay : 10/07/2026

Very nice, easy to find, nice receptionist.

100 %
the 08/06/2026
Date of stay : 07/06/2026

Everything was well arranged. A nice, spacious room. No inconveniences at all.

Hotelier's responseHotelier's response :
Toute l’équipe vous remercie de votre commentaire et d’avoir partagé votre expérience.

Nous sommes ravis d’apprendre que l’organisation de votre séjour, la qualité de la chambre spacieuse et l’absence de désagrément ont répondu à vos attentes.

Votre retour concernant l'accueil, la salle de bains et l’accès à l’hôtel nous encourage à maintenir ce niveau de service.

Nous prenons également bonne note de votre suggestion d’ajouter davantage de légumes au petit-déjeuner. Votre avis est précieux et servira à réfléchir à de futures améliorations.

Nous espérons avoir le plaisir de vous accueillir prochainement dans notre établissement.

100 %
From Catherine, the 05/06/2026
Friends - 70-79 years - Date of stay : 04/06/2026

Excellent. Staff very friendly.

Hotelier's responseHotelier's response :
Toute l'équipe vous remercie de votre commentaire.

Nous sommes ravis de savoir que vous avez passé un excellent séjour et que l’accueil chaleureux de notre personnel a contribué à votre satisfaction.

Votre appréciation concernant la chambre, la salle de bains, l’accès à l’hôtel, le petit-déjeuner et la connexion wifi nous encourage à poursuivre nos efforts pour offrir à chacun de nos clients une expérience agréable.

Nous espérons avoir le plaisir de vous accueillir prochainement dans notre établissement.

80 %
From AnnB, the 01/06/2026
couple - 70-79 years - Date of stay : 31/05/2026

Convenient and comfortable hotel. Secure parking for an additional cost but worth the extra. Good selection of bakery, meats, cheeses, fruit and hot choice for breakfast

Hotelier's responseHotelier's response :
Toute l'équipe vous remercie de votre commentaire. Nous sommes ravis d'apprendre que vous avez apprécié le confort de l'hôtel ainsi que la variété proposée au petit-déjeuner et la sécurité de notre parking.

Nous prenons également en compte vos remarques concernant la taille de la salle de bains, la température de l'eau pour le thé ainsi que la qualité de la connexion WIFI. Vos retours sont précieux et nous aideront à améliorer l'expérience de nos futurs clients.

Nous espérons avoir le plaisir de vous accueillir de nouveau dans notre établissement.

100 %
the 20/05/2026
couple - 80-89 years - Date of stay : 19/05/2026

Good. Dinner food was excellent

Hotelier's responseHotelier's response :
Toute l'équipe vous remercie de votre commentaire et d'avoir partagé votre expérience dans notre établissement.

Nous sommes ravis d’apprendre que vous avez apprécié la qualité du dîner ainsi que la diversité proposée au petit-déjeuner. Votre retour positif sur l’accueil et l’aide apportée pour le stationnement nous encourage également à maintenir cet accompagnement auprès de nos clients.

Nous prenons bonne note de vos remarques concernant l’insonorisation des chambres ainsi que les équipements de la salle de bains, notamment l’absence de tapis antidérapant et de poignée d’appui. Votre retour sera précieux dans le cadre de nos réflexions pour améliorer le confort de nos installations.

Nous avons également pris en compte votre suggestion concernant l’accès à l’hôtel et la clarté des informations liées au stationnement. Ce point sera étudié afin de faciliter l’arrivée de nos futurs clients.

Nous espérons avoir le plaisir de vous accueillir prochainement dans notre établissement.

80 %
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At Brit Hotel, we value our guests' feedback. Here's how we collect, process, and display them:

1. Calculating the Overall Rating

Each review is rated on a scale of 1 to 5. The overall rating displayed on our website is the average of all ratings received.

Each rating is based on criteria common to all establishments in the network:

  • The Room
  • The Reception
  • The Bathroom
  • Breakfast
  • Access to the Hotel

Some establishments also have specific criteria based on their services: restaurant, wellness area, etc.
For each review, we add up the ratings assigned to each criterion, then divide this total by the number of criteria evaluated to generate the establishment's overall rating.

2. Certified Reviews

Only guests who have actually stayed at the establishment receive an invitation to share their experience. This approach guarantees that 100% of the reviews published are authentic. Reviews are collected via the Customer Alliance platform and transmitted in their entirety to our website.

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To remain relevant, we only accept reviews submitted within three months of the stay. Reviews may be removed after 36 months or in the event of a change of ownership of the establishment.
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