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Our customers recommend it   4.6/5  sur 477 avis
Our customers recommend it4.6/5 on 477 reviews
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Reviews - Brit Hotel Le Royal

100% genuine reviews
Satisfaction
Index
92 %
the 16/04/2026
couple - 70-79 years - Date of stay : 14/04/2026

Excellent hotel and dining facility. The worst aspect of our stay was the access to and from the car parking and the non existent explanation on how to use the BIP. I have a garage in France with BIP access and it is very easy to use, unlike your BIP which one needs to be taught how to use. I twice needed help from your receptionist to get my car out of the garage!!

Hotelier's responseHotelier's response :
Dear Guest,

We are delighted to hear that you enjoyed the quality of our hotel and our restaurant service. Your satisfaction with the room, bathroom, and breakfast encourages us to continue our efforts to provide a pleasant stay for our guests.

We sincerely regret the difficulty you experienced with parking access and the lack of explanation regarding the use of the key fob system. We understand how frustrating this must have been and have taken note of your feedback to improve our signage and the assistance we offer upon arrival.

The entire team thanks you for your constructive comments and hopes to have the opportunity to welcome you back for a smoother experience.

100 %
the 29/03/2026
Business - 50-59 years - Date of stay : 28/03/2026

Top!.. p'tit bémol le parking trop cher ! Car pas de parking privatif de l'hôtel.

Hotelier's responseHotelier's response :
Toute l'équipe vous remercie de votre commentaire ainsi que de vos retours très positifs sur l'accueil, la chambre et l'ensemble de votre séjour.

Nous prenons note de votre remarque concernant le tarif et la disponibilité du stationnement et comprenons que ce point ait pu représenter un inconvénient pour vous. Notre hotel dispose d'un parking avec 7 places qui sont souvent completes.

Nous espérons avoir le plaisir de vous accueillir prochainement dans notre établissement.

100 %
From Francoise, the 28/03/2026
Family - 50-59 years - Date of stay : 26/03/2026

Excellent experience and having a good restaurant on the premises helps when you arrive late.

Hotelier's responseHotelier's response :
Toute l'équipe vous remercie de votre commentaire.

Nous sommes heureux d'apprendre que vous avez passé un excellent séjour et que la présence d'un restaurant sur place a facilité votre arrivée tardive.

Nous sommes également ravis que l'accueil, votre chambre, la salle de bains, l'accès à l'hôtel et la connexion wifi aient été à la hauteur de vos attentes.

Nous prenons en compte votre retour sur le petit-déjeuner et sommes heureux qu'il ait répondu à vos besoins, tout en restant attentifs à toute possibilité d'amélioration.

Nous espérons avoir le plaisir de vous accueillir prochainement dans notre établissement.

100 %
the 19/03/2026
Alone - Date of stay : 18/03/2026

Good bed, nice facilities, good value for money. I had the set dinner in the restaurant, which was well prepared, but I would recommend eating out in the old town, as it has so many interesting cuisines to offer.

Hotelier's responseHotelier's response :
Toute l'équipe vous remercie de votre commentaire.
Nous sommes ravis que vous ayez pu profiter de nos équipements et que vous ayez trouvé un bon rapport qualité/prix lors de votre séjour.

Vos remarques détaillées sur le petit-déjeuner, comme la variété des produits proposés et les points d’amélioration concernant les œufs brouillés et la machine à café, sont précieuses pour continuer à améliorer l’expérience de nos clients.

Nous vous remercions d’avoir signalé les dysfonctionnements constatés dans la salle de bain et nous prendrons les mesures nécessaires pour y remédier.
Nous espérons avoir le plaisir de vous accueillir prochainement dans notre établissement.

80 %
From Liv, the 15/02/2026
Family - 40-49 years - Date of stay : 14/02/2026

Excellent hotel and excellent location. Troyes is beautiful.

100 %
the 15/02/2026
Family - 50-59 years - Date of stay : 14/02/2026

Very disappointed booked a family room 7 months in advance. We checked in online 24 hours in advance. When we arrived to collect our keys. We were told there had been a technical issue and our room was no longer available! No apologies or further explanation just told all they had was two separate room not adjacent! We are returning customers and did not expect this! We will not return or recommend this hotel!

40 %
the 31/01/2026
couple - 50-59 years - Date of stay : 21/01/2026

Perfect hotel for an overnight stop on the way to skiing. Big room and clean bathroom. Although at the front of the hotel overlooking the road it was quiet. Best parking is nearby at the train station.

Hotelier's responseHotelier's response :
Toute l'équipe vous remercie de votre commentaire, nous espérons avoir le plaisir de vous accueillir prochainement dans notre établissement

100 %
From Anna C., the 29/12/2025
Family - 70-79 years - Date of stay : 28/12/2025

I was disappointed by toilet

Hotelier's responseHotelier's response :
Toute l'équipe vous remercie de votre commentaire,nous prenons note de vos différentes remarques, nous espérons avoir le plaisir de vous accueillir prochainement dans notre établissement

80 %
From Isabel P., the 22/12/2025
Family - 30-39 years - Date of stay : 21/12/2025

Would recommend and would return again if we visit Troyes and surrounding areas again. Thank you

Hotelier's responseHotelier's response :
Toute l'équipe vous remercie de votre commentaire, nous espérons avoir le plaisir de vous accueillir prochainement dans notre établissement

100 %
the 03/11/2025
couple - 40-49 years - Date of stay : 01/11/2025

Pratique, parking , restaurant super bon

Hotelier's responseHotelier's response :
Toute l'équipe vous remercie de votre commentaire, nous espérons avoir le plaisir de vous accueillir prochainement dans notre établissement

100 %
the 20/10/2025
couple - 70-79 years - Date of stay : 18/10/2025

A very pleasant stay. We would recommend.

Hotelier's responseHotelier's response :
Toute l'équipe vous remercie de votre commentaire, nous espérons avoir le plaisir de vous accueillir prochainement dans notre établissement

80 %
the 13/10/2025
couple - 70-79 years - Date of stay : 09/10/2025

A comfortable hotel in a good location. Access to a garage very important for us.
The food in the evening restaurant was excellent. We didn't eat breakfast so I cannot comment on this

Hotelier's responseHotelier's response :
Toute l'équipe vous remercie de votre commentaire, nous espérons avoir le plaisir de vous accueillir prochainement dans notre établissement

100 %
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At Brit Hotel, we value our guests' feedback. Here's how we collect, process, and display them:

1. Calculating the Overall Rating

Each review is rated on a scale of 1 to 5. The overall rating displayed on our website is the average of all ratings received.

Each rating is based on criteria common to all establishments in the network:

  • The Room
  • The Reception
  • The Bathroom
  • Breakfast
  • Access to the Hotel

Some establishments also have specific criteria based on their services: restaurant, wellness area, etc.
For each review, we add up the ratings assigned to each criterion, then divide this total by the number of criteria evaluated to generate the establishment's overall rating.

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Only guests who have actually stayed at the establishment receive an invitation to share their experience. This approach guarantees that 100% of the reviews published are authentic. Reviews are collected via the Customer Alliance platform and transmitted in their entirety to our website.

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To remain relevant, we only accept reviews submitted within three months of the stay. Reviews may be removed after 36 months or in the event of a change of ownership of the establishment.
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